IT/OT Network Support Specialist

Piper Companies is seeking an IT/OT Network Support Specialist to join a leading pharmaceutical manufacturing organization for a 12-month contract, fully onsite position based out of Clayton, NC. The specialist will support a large-scale greenfield facility by assisting with building management and facility monitoring systems, resolving network connectivity issues, and partnering with global and local technology teams.

Responsibilities

• Partner with automation, facilities, and IT teams to support the deployment and integration of building and facility management platforms across a large manufacturing campus.
• Diagnose and resolve network, server, communication, and connectivity issues impacting operational technology (OT) and IT environments.
• Perform field-based troubleshooting within IDF rooms, network racks, and connected infrastructure to identify and correct system interruptions.
• Coordinate with global stakeholders and local support teams to address project punch-list items, IP addressing concerns, and network configuration challenges.
• Provide routine project updates, issue tracking, and status reporting while supporting a successful system launch and ongoing operations.

Requirements

• 2+ years of IT infrastructure, network support, help desk, field services, or related technical experience; 4-6 years preferred.
• Experience working with IDF rooms, network racks, switch ports, structured cabling, and troubleshooting physical network connectivity issues.
• Working knowledge of TCP/IP networking principles, network communications, and enterprise connectivity troubleshooting.
• Familiarity with building automation, facility management, or industrial control systems such as Siemens Desigo, Schneider Electric solutions, or comparable platforms.
• Strong communication skills with the ability to collaborate across business, IT, OT, and globally distributed project teams.

Pay

Salary Range: $135,000-$155,000/year (USD)

Benefits

• Medical
• Dental
• Vision
• Sick leave (if required by law)
• 401K