IT Support Admin (On-Site)

About the Company

Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Dania Beach and offices in California and Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment. We develop digital platforms and promote industry‑leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange and OFIR, two leading consumer‑goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like‑minded individuals to continue growing our company.

About the Role

We are seeking a driven, hands‑on Onsite IT Support Admin to be the go‑to technical point of contact for our daily operations. You’ll be on the front lines untangling daily tech issues, provisioning gear for team members, and keeping our workspace running smoothly. Working directly alongside senior engineers, you’ll tackle day‑to‑day tickets while gaining exposure to enterprise networking, security, and modern IT infrastructure.

Duties and Responsibilities

• Assist with monitoring and maintaining organizational security tools and protocols, including firewalls, endpoint protection systems, and vulnerability scanning tools.
• Provide frontline end‑user support by troubleshooting hardware and software issues for onsite and remote employees.
• Support the IT team during security incidents by documenting events, gathering data, and executing response procedures.
• Help monitor the health of system networks, servers, NAS, and cloud environments, escalating issues as needed.
• Assist with employee onboarding and offboarding processes, including device provisioning, account setup, and access management following Zero Trust architecture.
• Track hardware/software inventory and assist with vendor coordination and procurement tasks.
• Collaborate on AI and data‑related initiatives, including workflow improvements, reporting, and internal tooling support.
• Troubleshoot and solve system problems; document work in the ticketing system and create standard work process documentation.
• Provide a good customer/employee experience.
• Other duties as assigned by organizational leadership.

Qualifications

• 2+ years of experience in a help desk, desktop support, or onsite IT admin role.
• Familiarity with Windows/Mac OS, basic networking principles (TCP/IP, DNS, Wi‑Fi), and Active Directory or Microsoft 365 administration.
• High energy, strong sense of urgency, and willingness to perform physical tasks such as racking equipment or managing cabling.
• Active listener who takes feedback constructively, learns quickly from senior team members, and isn’t afraid to ask questions when stuck.
• Strong interpersonal skills with a user‑first mindset and the ability to explain simple tech solutions to non‑technical staff clearly.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft Fundamentals (AZ‑900/MS‑900) certifications are a plus.
• Passion and adaptability are valued above formal credentials.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Additional opt‑in insurances
• Vacation and sick time

Key Competencies (Expected for All Candidates)

• Action Oriented
• Situational Adaptability
• Drives Results

Role‑Specific Competencies

• Onsite IT employee support
• IT research and innovation support
• IT project coordination
• Time management