IT Support Admin

About the role

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

What You'll Be Doing

• Manage laptop and accessory ordering, receiving, inventory tracking, and distribution, ensuring accurate asset records and timely fulfillment.
• Provide day-to-day support for laptop, desktop, and mobile device issues for local and remote employees, driving incidents through resolution with clear documentation and communication.
• Troubleshoot and resolve software and hardware problems, escalating when appropriate while documenting outcomes to improve future support.
• Coordinate hardware shipping and returns, including packaging, labeling, and chain-of-custody practices to protect devices and data.
• Support rollouts of new tools, systems, and updates to end users or groups, helping ensure smooth adoption with minimal downtime.
• Maintain desktop environment security practices by supporting password hygiene, data integrity, and secure handling of user devices and files.
• Assist with basic upkeep, hardware replacements and troubleshooting of network, teleconference, lab, and data center equipment as needed to keep onsite operations running.

What You'll Need

• Proficiency supporting Windows and macOS endpoints in a professional environment.
• Customer-first mindset and clear communication in spoken and written English with both technical and non-technical users.
• Hands-on familiarity with PC hardware components and structured troubleshooting to isolate and resolve issues efficiently.
• Working knowledge of mobile operating systems (iOS and Android) and ability to support common device, application, and connectivity problems.
• Strong organizational habits to manage inventory, assets, shipping/receiving, and multiple concurrent support requests with high accountability.
• Familiarity with Microsoft Office, including comfort working in Excel and SharePoint to track, document, and coordinate work.
• Ability to document and follow standard operating procedures and contribute to improving support processes over time.

Who You Are

• Approach support with curiosity and discipline, asking targeted questions and validating assumptions before acting.
• Responsive and transparent, setting expectations early and keeping users informed until the issue is fully resolved.
• Balance empathy with efficiency, adapting communication style so both technical and non-technical partners feel understood.
• Take ownership end-to-end, following through on details like documentation, handoffs, and root-cause notes—not just the immediate fix.
• Stay organized under competing priorities, triaging effectively and shifting gears without dropping commitments.

The Team You'll Be Part Of

The IT Support team provides world-class end-user support for Synopsys employees, partnering closely with infrastructure and R&D organizations to keep work moving securely and efficiently. This role supports both local and remote users while owning key onsite operations in Canonsburg, including device logistics, asset management, and hands-on troubleshooting that keeps teams productive.