IT Support - 711th HPW

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in delivering professional business and information management services to government and commercial clients. STI-TEC's services focus on identifying, managing, distributing, and improving business processes related to information.

About the role

The 711th Human Performance Wing (711 HPW), headquartered at Wright-Patterson Air Force Base in Ohio, is a unique human-centric warfare wing. It consolidates human performance research, education, and consultation under one organization, established under the Air Force Research Laboratory. The Wing comprises the Airman Systems Directorate (RH), the United States Air Force School of Aerospace Medicine (USAFSAM), and the Human Systems Integration Directorate (HP).

Essential Job Function

Provide first-line technical assistance for information systems, software, hardware, networks, video teleconferencing, telephones, and fax devices used by USAFSAM and 711 HPW personnel. This includes packing, unpacking, configuring, upgrading, installing, relocating, connecting new and existing systems to the network(s), installing the Standard Desktop Configuration (SDC) software suite, custom AF, DoD, Commercial Off-the-Shelf (COTS), other software on personal computer systems, tablets/mobile computing devices, configuring and troubleshooting video teleconference equipment, displays, and other actions. Manage computer and network equipment inventories and the ITEC account(s); assist system and network managers in managing network accounts; assist the Information Assurance Officer (IAO)/Cybersecurity Liaison (CL) in providing system and network security and/or responding to, containing, and mitigating computer security incidents; and resolve problems/issues encountered by personnel in their use of computer or telephone systems/services. Serve as the liaison between the 711 HPW Computer/Network Support Division (OMC), assigned 711 HPW personnel, and the 88th Communications Group (CG) WPAFB, OH or other organizations in the resolution of computer/fax related problems/issues. Install, configure, test, deploy, manage, and maintain all segments and elements of the 711 HPW’s networks and fax devices including communications interfaces to internal or external networks. Ensure non-availability does not exceed 1% of annual, normal operating hours. Ensure 99.9% of 711 HPW-owned or operated telephones, modems, multi-function printers, and fax machines/devices have the required stickers, labels, and/or required documentation. Provide prompt, professional, customer-friendly, first-line IT support for the 711 HPW at all times.

Minimum Qualifications

• Secret Clearance (active or interim)
• Security+ Certification
• B.S. in computer-related area and 1 year of relevant experience
• B.S. in any area and 2 years of relevant experience
• A.A. in computer-area and 3 years of relevant experience
• H.S. Diploma and 4 years of relevant experience

Qualifications

• Must meet eligibility requirements for access to classified information.
• Equal opportunity employer.