IT Student Support (P/T Miami Campus)

ACCOUNTABILITIES / RESPONSIBILITIES

• Provide on-site technical support to employees for desktops, laptops, printers, scanners, mobile devices, and other office equipment.
• Install, configure, maintain, and troubleshoot computer hardware, operating systems, and business applications.
• Set up workstations for new employees, including computers, monitors, peripherals, email accounts, and software.
• Troubleshoot network connectivity issues, including wired and wireless connections.
• Support Microsoft 365 applications, email, shared drives, and collaboration tools.
• Perform routine maintenance, software updates, antivirus monitoring, and system health checks.
• Maintain and organize IT inventory, including computers, accessories, and software licenses.
• Cook with internet service providers, hardware vendors, and third-party IT service providers when necessary.
• Assist with data backup, recovery procedures, and basic cybersecurity best practices.
• Document support requests, technical issues, and resolutions.
• Ensure IT equipment is functioning properly in meeting rooms, conference areas, and office workstations.
• Follow company IT policies and maintain confidentiality of company information.

Requirements

• Minimum of 1 year of experience in IT support, desktop support, or help desk services (preferred).
• Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and office productivity applications.
• Basic understanding of networking, including TCP/IP, Wi-Fi, routers, switches, and printers.
• Experience with user account administration and basic cybersecurity practices.
• Excellent troubleshooting, organizational, and communication skills.
• Ability to work independently and manage multiple support requests.
• Strong customer service mindset and professional attitude.

Preferred Qualifications

• Experience with Active Directory or Microsoft Entra ID.
• Familiarity with remote support software and ticketing systems.
• Knowledge of VoIP phone systems and conference room technology.
• IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent.