Student IT Support Technician

Position Overview

Job Description

• Install, upgrade, image, and configure computer hardware and software (20%)
• Troubleshoot hardware and software issues (20%)
• Maintain accurate hardware inventory (10%)
• Provide basic technical support via phone, email, chat, or in person (10%)
• Create and update support tickets in ticket management system (5%)
• Perform special projects and other duties as assigned (5%)

Required Qualifications

• Can work a minimum of 12 hours per week, as evidenced by application materials.
• Experience using or managing Windows, Mac and/or Linux operating systems, as evidenced by application materials.
• Experience troubleshooting computer hardware and software issues, as evidenced by application materials.
• Experience working in a customer service centric environment, as evidenced by application materials.
• Excellent communication skills, as evidenced by application materials and possible interview.
• Must have a valid current driver’s license.

Preferred Qualifications

• Previous professional experience supporting/troubleshooting computer hardware and software, as evidenced by application materials.
• Experience using or managing Dell computer hardware, as evidenced by application materials.
• Experience using or managing multi-function devices (print/fax/scan devices), as evidenced by application materials.
• Experience using a ticketing system (ServiceNow, Remedy, etc.), as evidenced by application materials.
• Experience using a configuration management solution (Microsoft System Center Configuration Manager), as evidenced by application materials.
• Experience supporting AV technology in a classroom or event environment, as evidenced by application materials.
• Knowledge of LAN / WAN principles and protocols, as evidenced by application materials.
• Experience creating technical documentation, as evidenced by application materials.
• Availability to work over academic, holiday, and summer breaks, as evidenced by application materials.
• Eligible for Federal Work Study.

Position Requirements

• Employment Conditions
• (2) This is an hourly/non-exempt position.
• (3) Must have a valid driver’s license.
• (4) Must be able to lift up to 50 pounds with or without accommodation.

Additional Candidate Instructions

• Contact Information to Applicants
• Vickye@ku.edu