IT SPECIALIST(SUBSTITUTE POOL)

About the role

The Information Technology (IT) Specialist position at Barstow Community College is a continuous recruitment for part-time, substitute, temporary, or hourly assignments on an as needed basis. Substitute compensation will be calculated using step 1 of the level the classification is placed on the Classified Salary Schedule.

Responsibilities

• Responds to help desk tickets, incoming calls, walk-ins, and emails regarding computer related hardware and software problems and provides follow-up support.
• Affords assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment.
• Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing.
• Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects.
• Tests and configures applications and new software functionalities to applicable servers and platforms.
• Provides technical support for computer labs on campus and off campus sites.
• Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements.
• Provides technical support to desktop, remote, and network connectivity issues.
• Performs hardware and software tests using diagnostic and testing equipment.
• Communicates with vendors as needed to resolve technical issues.
• Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers.
• Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers.
• Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment.
• Sets up video conferencing equipment and administers conferencing software.
• Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network.
• Modifies software and analyzes software needs for modernizing processes and expansions.
• Provides Hy-Flex support for classrooms, and audio-visual support for conference rooms and events.
• Installs, configures, and maintains portable units.
• Sets up and tests audio, visual, and associated equipment for campus events.
• Keeps and maintains records of average response time, mean time to repair, end-user satisfaction, and the number of problems resolved within a given period.
• Maintains Cisco Call Manager databases including Unity and Call Center.
• Installs mounts, speakers, microphones, computer equipment, and other related technology in support of classrooms and Hy-Flex instruction.
• Maintain an accurate inventory of all IT assets, including hardware and software.
• Track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting.

Qualifications

• Computer and mobile device operating systems.
• Operating system and software patch management, group policies and profile support.
• System and network troubleshooting and diagnostic techniques.
• Enterprise desktop systems and related equipment.
• Enterprise PC imaging and management tools and software deployment technologies.
• Project management, asset management, and change control processes.
• Principles of directory account management for computer environments.
• Network and Wi-Fi technologies.
• Hy-Flex and smart classroom control system configuration software and components.
• Audio and Video production.
• Research techniques to solve technical problems.
• Network and phone technologies and systems protocols.
• Interpersonal skills using tact, patience, and courtesy.
• District organization, operations, policies and objectives.
• English usage, grammar, spelling, punctuation, and vocabulary.

Skills

• Knowledge of computer and mobile device operating systems.
• Operating system and software patch management, group policies and profile support.
• System and network troubleshooting and diagnostic techniques.
• Enterprise desktop systems and related equipment.
• Enterprise PC imaging and management tools and software deployment technologies.
• Project management, asset management, and change control processes.
• Principles of directory account management for computer environments.
• Network and Wi-Fi technologies.
• Hy-Flex and smart classroom control system configuration software and components.
• Audio and Video production.
• Research techniques to solve technical problems.
• Network and phone technologies and systems protocols.
• Interpersonal skills using tact, patience, and courtesy.
• District organization, operations, policies and objectives.
• English usage, grammar, spelling, punctuation, and vocabulary.