IT Specialist/Sr IT Specialist - Facilities & Services

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference and value it, especially interested in candidates who can contribute to the excellence of the community by fostering an environment that supports people from all backgrounds and experiences.

About the role

Facilities and Services is seeking an IT Specialist / Senior IT Specialist to provide technical assistance to Facilities & Services staff. The role focuses on customer service, documentation, and consistent application of ITS support standards.

Responsibilities

• Tier 2 Technical Support
  • Develop solutions for common technical issues faced by F&S staff.
  • Test solutions to technical issues to ensure they do not create unintended consequences.
  • Accurately document incidents and resolutions within the service management system.
• Tier 3 Technical Support
  • Participate in F&S-wide projects such as platform migrations or hardware modernization efforts.
  • Evaluate tools, methods, and emerging technologies to enhance F&S ITS operations.
  • Maintain user guides and support documentation.
  • Participate in service improvement initiatives aligned with ITIL-informed processes.
• IT Asset Management and Operations
  • Coordinate imaging, deployment, and recovery of devices.
  • Lead IT procurement by obtaining quotes, tracking orders, and recording inventory.
  • Manage the acquisition and deployment of mobile devices.
  • Coordinate recovery and surplus of assets replaced through technology refresh processes.
  • Maintain accurate documentation for all assigned devices and updates.
• Unit Security Contact
  • Serve as an F&S Unit Security Contact.
  • Support account setup and access management.
  • Assist with onboarding and exiting employees, including F&S ETNF processes.
• Perform other duties as assigned.

Requirements

IT Specialist

• High school diploma or equivalent.
• Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field.
• College coursework in Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may substitute as follows:
  • 30 semester hours equals one (1) year.
  • Associate’s Degree (60 semester hours) equals eighteen (18) months.
  • 90 semester hours equals two (2) years.
  • Bachelor’s Degree (120 semester hours) equals three (3) years.
• Experience in a help desk and/or user support position.

Preferred Qualifications (IT Specialist)

• Experience supporting technology at the University of Illinois.

Senior IT Specialist

• High school diploma or equivalent.
• Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field.
• College coursework in Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may substitute as follows:
  • 30 semester hours equals one (1) year.
  • Associate’s Degree (60 semester hours) equals eighteen (18) months.
  • 90 semester hours equals two (2) years.
  • Bachelor’s Degree (120 semester hours) equals three (3) years.
• Demonstrated experience in a help desk and/or user support position resolving technical issues.
• Demonstrated experience independently resolving complex and/or enterprise-level technical issues.
• Demonstrated experience managing user access, permissions, and/or identity lifecycle processes in an enterprise environment.

Preferred Qualifications (Senior IT Specialist)

• Experience supporting technology at the University of Illinois.
• Experience with identity management systems and endpoint management platforms.
• Experience supporting audit or compliance processes.
• Familiarity with ITIL-informed service management practices.

Pay

The budgeted salary ranges for the positions are:

• $53,000 to $63,000 for IT Specialist.
• $63,000 to $75,000 for Senior IT Specialist.

Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints.

Schedule

This is a full-time, civil service position appointed on a 12-month service basis. The expected start date is September 28, 2026, or as soon as possible after the close of the search. This position may be considered for a hybrid remote work arrangement depending on unit needs and guidelines.

Benefits

• Health, Dental, and Vision Insurance.
• Life Insurance.
• Retirement Plan.
• Paid Time Off.
• Tuition waivers for employees and dependents.

This position is eligible for sponsorship for work authorization, except for sponsorship of a new H1B petition that would incur the $100,000 fee.