IT Specialist I (Entry Level)

About the role

Citizens State Bank, a community bank in Western Wisconsin, is seeking to hire an IT Specialist I. The IT Specialist I will have a vital role in the bank, ensuring optimal functionality of technology infrastructure and systems. A successful candidate for this position will have strong technical abilities and solid communication skills. You will be joining a team that is focused on meeting the needs of its customers and delivering exceptional service. Citizens State Bank is proud to be a community-based bank committed to supporting the local communities. Our core values of integrity, customer focus, team focus, and agility are the foundation of our business and a guide that is used every day to serve our customers and employees alike. Our team enjoys collaborating with leadership who is respectful, supportive, and flexible as we work together toward a common goal of providing friendly, personalized service throughout our communities in Western Wisconsin. The bank is headquartered in Hudson and has four additional offices to serve its customers -- Elmwood, Menomonie, Roberts, and Woodville.

Responsibilities

• Assist with installation, configuration, and ongoing maintenance of various cloud-based environments
• Assist bank staff with daily technical hardware and software problem resolution, in a timely manner
• Track all tickets via IT Ticketing application
• Assist with installation, configuration and ongoing maintenance of various software packages and operating systems on multiple platforms (Core-Banking Systems, Windows Server, PC)
• Perform daily IT checklists, validating all systems are performing as expected and security posture is as expected
• Perform new PC & laptop preparation, setup and software customization, installation of new PCs & laptops at end user workstations and other computer hardware/software tasks
• Assist in the administration and monitoring of PC, network, telecommunications, cloud and application system security
• Review periodic security advisories from CISA
• Assist with new employee application setup and terminated employee application access removal
• Ensure accurate records are kept and maintained regarding work performed, technical configurations, software licensing, product installation and update procedures, maintenance, purchases, and hardware/software inventories
• There may be other daily and on demand duties as necessary

Requirements

• IT minimum 2 years experience in computer operations, help desk, telecommunications, and/or PC/LAN/Cloud & Windows Active Directory support is required
• Associate college or computer institute degree or some college and specialized computer training in operations, programming, telecommunications, PC/LAN/Cloud/Windows support, etc. is required
• Bachelor's degree in technology related field is desirable
• Well-developed oral and written communication skills to conduct tutorials and demonstrations, prepare documentation, and communicate in an effective and positive manner with peers, clients, and management
• Must have Valid Class D driver’s license and personal vehicle for day travel to provide support at various bank offices
• May be required to work additional hours before or after normal business hours including weekends as required by special projects
• Working knowledge of bank operations and procedures is desirable
• Exposure to customer service functions and commitment to maintaining quality customer service

Benefits

• Competitive salary, 401(k) including a company match, competitive health insurance, dental insurance and vision insurance
• Generous Paid-Time Off plan (including all federal holidays)
• Life and long-term disability insurance paid for by Citizens State Bank for all full-time employees