IT Specialist (CUSTSPT/PLCYPLN)

About the role

This position is being recruited under 10 U.S.C. § 1599f into the Cyber Excepted Service and does not convey eligibility to be converted to the Competitive Service. It supports the mission of U.S. Cyber Command, is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure, and is located in DISA J9 (HAC)/HC4 CUST EXP PORTFOLIO OFC (HC4122).

Responsibilities

• Performs IT customer support, focusing and synchronizing DISA and customer efforts to achieve mission goals and increase operational effectiveness.
• Works with customers to identify requirements based on analysis of business needs and practices.
• Assists in analyzing functional requirements and uses entry‑level knowledge of operating systems, applications software, and IT policies/procedures to help develop viable IT solutions and alternatives.
• Assists in reviewing customer requirement documents and requests for proposals to ensure all technical requirements and concerns are communicated to the directorate’s engineering staff as appropriate.
• Brokers new customer workload and works with the project team leader, mentor, and advisor to support team members with project oversight and coordination efforts alongside other information systems professionals and technical personnel.

Requirements

• Must be a U.S. citizen.
• Males born after 31‑Dec‑1959 must be registered or exempt from Selective Service.
• National security position requiring a favorable suitability review and security clearance; failure to maintain eligibility may result in termination.
• Subject to DoD 8140 policy series: Foundational Qualifications must be completed within 9 months and Residential Qualification requirements within 12 months.
• Drug‑testing position.
• Must obtain and maintain a Top‑Secret clearance with access to Sensitive Compartmented Information (SCI).
• Designated as a Mission Essential position.

Additional employment conditions: a three‑year trial period may be required if you have not previously completed a trial or probationary period; accepting the position may require a three‑year probationary period to evaluate fitness; moving costs may be paid; certain reimbursements/payments may be taxable under the Tax Cuts and Jobs Act of 201