IT Specialist (CUSTSPT/PLCYPLN)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. We need to parse the posting. Key content: - Summary: This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J9 (HAC)/HC4 CUST EXP PORTFOLIO OFC (HC4122). - Duties: Performs information technology (IT) customer support focusing and synchronizing DISA and customer efforts to achieve mission goals and increase operational effectiveness. Works with the customer to identify customer requirements based on analysis of business needs and practices. Assist in analyzing functional requirements and utilizes entry level knowledge of operating systems, applications software, and IT policies/procedures to assist in developing viable IT solutions and alternatives. Assist in the review of customer requirement documents and other requests for proposals to specify all technical requirements and concerns are made known to the directorate's engineering staff as appropriate. Brokers new customer workload and works with the project team leader, mentor, and advisor to support team members with project oversight and coordination efforts with other information systems professionals and technical personnel. - Requirements: Conditions of employment: Must be a U.S. Citizen. Males born after 12-31-59 must be registered or exempt from Selective Service. This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months. This is a drug testing position. Incumbent must be able to obtain and maintain a Top-Secret clearance with access to Sensitive Compartmented Information (SCI) as a condition of employment. This is a Mission Essential position. - Qualifications: In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-13 grade level, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in IT business development and customer engagement to identify and qualify cloud opportunities. This includes analyzing customer requirements and serving as a strategic liaison between stakeholders, partners, and technical experts to align solutions with mission needs. Additionally, qualified applicants must possess experience tracking project timelines, managing customer data within CRMs (e.g., Salesforce), preparing executive reports, and applying strong technical proficiency in hybrid or commercial cloud environments to deliver actionable enterprise solutions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. Education: There is no substitution of education for the qualifying experience at the GG-13 grade level. - Additional information: This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service. Accepting this position, you may be required to serve a 3 year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Salary will be determined based on the duty location after selection. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule. Telework availability will be based upon the mission requirements and supervisory determination. Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement. We may use this announcement to fill additional vacancies within 90 days of the closing date. Moving costs MAY be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. Recruitment, relocation, or retention incentives MAY be authorized. This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual. This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency. The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here. Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. For more information on the Cyber Excepted Service Personnel System, click here. For more information on veterans' preference, click here. For more information regarding qualifications requirements, click here. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance. If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. We need to extract sections: About the role (maybe summary), Responsibilities (duties), Requirements (conditions of employment), Qualifications (basic requirements, qualifying experience, education), Skills (maybe from basic requirements?), Benefits (benefits paragraph), Pay (salary info), Schedule (telework availability, maybe trial period? Not exactly schedule). The instruction: include a section ONLY when posting has real, specific content for it. So we need to decide which sections have content. - About the role: The summary paragraph gives description of role, mission, location. That's substantive. So we can have

About the role

with

containing that summary. - Responsibilities: Duties paragraph is substantive. So

Responsibilities

with

• items for each duty? The duties are multiple sentences; we can break into list items. Use
  • for any list of duties/requirements/benefits. So we should convert duties into list items. - Requirements: Conditions of employment etc. That's substantive. Could be list items: US Citizen, Selective Service registration, suitability review/security clearance, DoD 8140 Foundational Qualifications in 9 months, Residential Qualification in 12 months, drug testing, Top-Secret/SCI clearance, Mission Essential. Also maybe trial period? That's more additional info. But we can include as list. - Qualifications: Basic requirements (Attention to Detail, Customer Service, Oral Communication, Problem Solving) plus Qualifying Experience details, Volunteer Experience, Education note. That's substantive. Could be list items for each basic requirement, plus paragraphs for experience etc. But we need to use
    • for any list of duties/requirements/benefits. For qualifications, we could have a list of basic requirements, and then paragraphs for experience etc. However the instruction: "Use
      • for any list of duties/requirements/benefits, and

        for prose." So if we have a list of basic requirements, we should use

        • . For other prose like qualifying experience description, we can use

          . Also education note as

          . - Skills: Not explicitly listed separate; basic requirements could be considered skills. But we already used them under Qualifications. Could we create a Skills section? The posting does not have a separate skills heading; but we could extract skills from basic requirements. However instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine skills into Qualifications. Better to not create a Skills section if no explicit skills list. So we skip Skills. - Benefits: There is a paragraph about benefits package. That's substantive. So

          Benefits

          with

          . - Pay: Salary info: "Salary will be determined based on the duty location after selection. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: ..." Also "If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances