IT Specialist, 988

Job Duties And Responsibilities

• Provides technical assistance and support for inquires and issues related to 988 hotline computer systems, software, hardware and networking.
• Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others.
• Diagnose and resolve technical issues with hotline hardware, software and network connectivity and escalate to vendors as necessary.
• Create accounts for new staff in all relevant systems.
• Aid users in understanding and utilizing IT systems effectively and provide training and guidance on software and hardware usage as needed.
• Support regular maintenance and updates on IT systems including patches, upgrades and configurations to ensure security and functionality.
• Implement data backup and recovery procedures to protect hotline data and ensure program continuity in case of system failure or disasters.
• Maintains accurate documentation of IT systems, configurations, procedures and user guides.
• Keeps technical documentation up to date.
• Leads IT projects such as system upgrades, installations and migrations.
• Coincides with external vendors and service providers for the procurement, maintenance and support of IT systems and services.
• Supports implementation and enforcement of IT security policies and procedures.
• Monitors systems for security breaches.
• Researches the latest technology that may benefit the hotline services.
• Shares regular updates on IT systems with staff.

Qualifications

• Bachelor's degree in information technology, computer science or related field or equivalent
• Minimum of 2 years of experience as an IT specialist or in a similar IT support role
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Works evenings, overnights and weekends

Benefits

Community Health Alliance offers a full benefit program designed to support you and your family. Full-time employees receive:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retailer matched retirement plan – up to 6% (full and part-time)
• Company paid life insurance

About the Role

We are seeking an experienced IT Specialist to provide technical support, troubleshoot issues and maintain the IT infrastructure of the 988 Crisis Hotline. As the IT Specialist for 988 you will collaborate with the 988 Director and management team to ensure seamless operations of technology and optimal use of IT resources.