IT Site Support Technician - 3rd Shift

About the role

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

Pay

Salary Range: $27/hr - $33/hr

Responsibilities

• Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks; includes installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications.
• Assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.
• Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding.
• Document, prioritize, and resolve user requests received in queue through a tracking tool.
• Effectively utilize provided tools to document, troubleshoot and resolve problems.
• Responsible use and management of accessible replacement equipment and software tools.
• Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials.
• Perform preventive maintenance and upkeep of "in service" equipment and software.
• Understand your customer's process and be able to assist in recommending solutions and improvements.
• Assist systems administrators and engineers in accomplishing implementations