Support Technician (3rd Shift)- Onsite
EPITEC · Montgomery, AL · 3 days ago
Business DevelopmentContract
Key Responsibilities
- Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
- Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
- Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
- Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
Skills Required
- Minimum 1 year of experience with LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Experience or knowledge of voice and data circuits, including troubleshooting and research.
- Familiarity with incident ticketing systems such as ServiceNow or Remedy.
Skills Experienced
- At least 1 year of systems analysis or service desk experience.
Qualifications
- High School Diploma or GED.
- CompTIA Network+ Certification preferred.