IT Support Specialist - 3rd Shift

About the role

We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
• Manage approximately 35-40 tickets daily through ServiceNow
• Provide remote technical support using SCCM
• Document, resolve, and escalate technical issues as needed
• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification - REQUIRED
• 2+ years of IT support/help desk experience
• Strong troubleshooting and customer service skills
• Experience with ServiceNow, Windows, and remote support tools preferred
• Detail-oriented team player who can work independently

Schedule

• Training: Monday-Friday, 8:30 AM-5:00 PM for 1 week
• Regular Shift: Tuesday-Saturday, 10:00 PM-6:30 AM
• 100% onsite for the initial 6-month contract
• Upon conversion, position transitions to a hybrid schedule with 3 WFH days per week