3rd Shift IT Support

Seeking an IT professional to support server conversion and infrastructure upgrade projects across enterprise locations. This role focuses on server deployments, troubleshooting hardware and software issues, supporting end users, and ensuring successful technology rollouts with minimal business disruption. Previous overnight experience highly preferred.

Responsibilities

• Walk personnel through server conversions, upgrades, and deployment activities.
• Troubleshoot server, printer, network, VPN, and connectivity issues.
• Provide Tier 1/Tier 2 technical support for hardware and software problems.
• Support user onboarding/offboarding activities and account administration.
• Document issues, resolutions, and project progress.

Skills

• Windows Server administration experience.
• Basic networking knowledge (TCP/IP, switches, routers, DNS, DHCP).
• Experience with Active Directory, Microsoft technologies, or Intune.
• Strong troubleshooting and customer service skills.
• Ability to work independently and in a fast-paced environment.

Preferred Background

• IT Support Technician
• Desktop Support Technician
• Help Desk Analyst
• Server Technician
• Systems Support Specialist
• Network Support Technician

Benefits

Beacon Hill offers a robust benefit package including medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.