Service Support Tech - Third Shift

As a Service Technician I at MKS Instruments, you will partner with the service team to test and troubleshoot RF products, ensuring they meet the company's quality standards. You will report to the Senior Manager of Service.

Responsibilities

• Provide basic technical support in diagnosing, troubleshooting, repairing, and debugging RF products.
• Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
• Analyze and implement solutions to enhance system performance and customer satisfaction.
• Maintain detailed records of service activities, including test results, service reports, and customer communications.
• Mentor and provide guidance and training to junior technicians, sharing knowledge and best practices.

Requirements

• Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Proficiency in using RF test equipment and troubleshooting complex electronic systems.
• Strong attention to detail and ability to follow detailed instructions while maintaining high-quality workmanship.
• Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Preferred Skills

• Experience with RF generator boards and related test equipment.
• Familiarity with 6S and Lean methodologies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Physical Demands and Working Conditions

• Ability to sit or stand for extended periods.
• Perform repetitive tasks.
• Lift up to 50 lbs as needed.

Pay

Pay Range: $14.72 - $24.53 per hour. This range is a good faith estimate based on qualifications, experience, operational and business needs, and other considerations permitted by law. It is not typical for an individual to be hired at or near the top of the range.

Benefits

• Comprehensive health insurance coverage (medical, dental, and vision).
• 401(k) with company match.
• Life and disability insurance.
• 11 paid holidays.
• Sick time and 15 paid vacation days.
• 6 weeks fully paid parental leave.
• Adoption assistance and tuition reimbursement.
• Eligibility for discretionary annual bonus.