IT Site Director

About the Role

NYC Health + Hospitals is the largest public health care system in the United States, providing essential outpatient, inpatient, and home-based services to over one million New Yorkers annually across the city’s five boroughs. Our mission is to deliver high-quality health services without exception, with a person-centered approach that exemplifies the ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Responsibilities

• Serves as the senior on-site Enterprise Information Technology Systems (EITS) leader and strategic representative for assigned health care setting(s), driving operational excellence in coordination with Service Line Directors.
• Provides administrative oversight for day-to-day EITS operational activities, acting as the local point of contact and feedback channel for Infrastructure Service Line Directors.
• Leads and/or supports the local rollout of EITS systems, upgrades, and pilot projects, ensuring timely communication, training, and implementation.
• Collaborates with Enterprise Operations Center, Enterprise Service Desk, and EITS Service Lines teams to address major outages and service disruptions, ensuring timely resolution.
• Provides leadership during critical incidents, operational disruptions, and emergency events by coordinating communication, escalation, and resolution efforts between enterprise IT teams and facility leadership.
• Serves as a member of leadership committees at the health care setting, including the Information Technology (IT) Governance Committee, and attends Infrastructure meetings to evaluate, plan, and coordinate EITS services.
• Acts as the local point of contact for health care setting executive leadership, attending regular meetings to gather feedback, discuss concerns, and provide updates on EITS-related projects.
• Advises facility executive leadership on technology operations, enterprise initiatives, service delivery, operational continuity, and strategic planning while maintaining alignment with EITS leadership and system-wide objectives.
• Assists with evaluating new technologies for specific service lines, considering resource availability and financial constraints.
• Participates in Central Office and local EITS Department meetings, including Change Advisory Board, Problem Vetting Meeting, Infrastructure Meeting, Security & Risk Management Meeting, and Site Director’s Meeting.
• Provides oversight of the health care setting EITS budget and assists EITS leadership with budget-related requests.
• Works with EITS teams to identify, track, and improve service level metrics and user satisfaction scores; establishes structured mechanisms (e.g., quarterly feedback forums or surveys) to gather end-user input and improve service delivery.
• Manages junior staff and/or health care setting-based EITS liaisons, including overseeing staff schedules, performance evaluations, and required trainings.
• Coordinates or provides trainings on EITS systems and tools.
• Supports security reviews and Electronic Health Record access for auditors.
• Performs other related duties as requested.

Requirements

• Master’s Degree from an accredited college or university in Computer Science, Information Systems or Technology, Mathematics, Engineering, Hospital Administration, Health Care Planning, Business Administration, or a related discipline; and four (4) years of progressively responsible experience in information technology, health and/or medical service administration, including three (3) years in a managerial position as the departmental head of electronic data processing, information systems, systems analysis or development, or programming.
• OR Bachelor’s Degree from an accredited college or university in the disciplines listed above or a related discipline; and six (6) years of progressively responsible experience, including five (5) years in a managerial position as the departmental head of electronic data processing, information systems, systems analysis or development, or programming.
• All candidates must have a minimum of a Bachelor’s Degree in the disciplines listed above or a related discipline.