IT Service Desk Technician II

About the role

We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non-technical end-users in a fast-paced, manufacturing or industrial environment.

Responsibilities

• Troubleshoot and resolve technical issues, fulfill service requests, and answer user inquiries with exceptional customer service.
• Deliver in-person and remote support, independently perform device setup, troubleshooting, maintenance, and upgrades across various hardware and software platforms.
• Support the infrastructure team by assisting with the physical deployment, troubleshooting, and maintenance of network equipment such as switches, access points, servers, printers, and cabling.
• Ensure smooth operation and integration of systems across automation layers, factory IT environments, and enterprise infrastructure — both onsite and at remote locations.
• Collaborate with cross-functional teams including IT, Maintenance, and Engineering to deliver integrated support solutions, focusing on system reliability, uptime, and operational continuity.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience in the industry.
• Minimum 5 years of experience in IT operations and/or infrastructure management.
• Familiarity with SCADA software (e.g., Wonderware, IBA, GE iFIX) and Manufacturing Execution Systems (MES) platforms (e.g., AVEVA).
• Understanding of Internet of Things (IoT) from a connectivity and data management perspective.
• Experience with virtualization technologies, including Azure HCI and Hyper-V.
• Proficiency in backup technologies and disaster recovery solutions.
• Familiarity with IT operational technology and IoT devices.

Benefits

This is a 100% onsite position at the local facility.

Pay

Details TBD.

Schedule

Details TBD.