IT Service Desk Technician
O2 Technologies,Inc · Cambridge, MA · 2 wk ago
On-siteInformation TechnologyContract
Responsibilities
- End-User Incident Management
- Service Request Fulfillment
- Hardware & Software Troubleshooting
- Network Issue Resolution
- IT Asset & Inventory Management
- End-User Training & Adoption
- Vendor Management & SLA Coordination
- IT Service Desk Documentation
- Shift-Based Technical Support
- IT Service Management (ITSM) Processes
- Customer Service Excellence
- Microsoft 365 End-User Support
Skills
- Microsoft 365 / SharePoint / Outlook / Teams / Word / PowerPoint
- Windows Operating System
- Active Directory / Azure AD
- Jira Service Management (ITSM Ticketing)
- Remote Desktop Tools
- Patch Management Tools
- Backup Solutions
- Hardware Diagnostics Tools
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or Information Systems.
- Preferred: Master's in Information Technology
- Preferred: Master's in Computer Science
- Preferred: MBA with IT Focus
Industry Experience
- Pharmaceutical / Biotech
- Healthcare & Life Sciences IT
- Clinical Research Organizations