IT Service Delivery Consultant, Mid

About the role

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.

Responsibilities

• Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
• Provide Incident, Problem, Change, and Availability Management.
• Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
• Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables.
• Responsible for entire projects or processes within a technical area.
• Typically responsible for coaching and reviewing the work of lower-level technical staff.
• Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution.
• Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.
• Communicates with internal and client project team members.
• Works to influence team members regarding solution design, process and/or approaches.

Requirements

• High School Diploma and a minimum of 4 years of relevant experience
• Active DoD Secret Clearance
• ITIL certification required
• IAT II certification required
• Experience with Hardware (HW) or Software (SW) asset management

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Pay

Pay Range: $59,150.00 - $106,925.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.