IT Service Delivery Consultant Mid / Site Manager
Original posting: August 21, 2026. This position is anticipated to remain open for at least 3 days.
About the role
The selected candidate will ensure internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
Responsibilities
- Leverage ITIL best practices to ensure the IT organization designs, deploys, and sustains high-quality, highly available solutions that align with business and IT strategic objectives.
- Provide Incident, Problem, Change, and Availability Management.
- Ensure IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
- Serve as Site Manager for Resource Managers to head-up, supervise, and represent the team on-site.
- Ensure all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters, and to the customers' satisfaction.
- Provide Subject Matter Expertise and technical leadership for onsite staff.
- Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
- Report events, inform Leidos leadership of incidents, and advise on potential courses of action.
- Provide performance feedback and coaching to direct reports.
- Manage administrative duties for the team, including scheduling, time off requests, coordinating training, special initiatives, and professional development, ensuring compliance with Leidos policies.
- Handle incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements.
- Track training, certification, and education for Leidos personnel.
- Model the 6 Key Leidos Leadership Excellence Behaviors.
Requirements
- Bachelor's degree and a minimum of 2+ years of relevant experience or equivalent.
- Active DoD Secret Clearance.
- Prior MCEN experience.
- ITIL certification required.
- IAT II certification required.
- Must be currently working on the ESD.
- Experience with Hardware (HW) or Software (SW) asset management.
Preferred Qualifications
- Previous people leadership experience.
- NGEN experience.
Pay
Pay Range: $59,150.00 - $106,925.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Benefits
Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.