IT - Senior Director, Product - Patient Solutions

Role Overview

The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, access, and engage with LifeStance services. This role will oversee a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively.

Key Responsibilities

• Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products.
• Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing.
• Create a governance model for prioritizing patient-impact initiatives across business lines.
• Champion accessibility and equity in care delivery through digital and operational design.
• Serve as executive liaison with Athena, call centers, and regional operations to ensure alignment and issue resolution.
• Build and mentor a team focused on patient experience analytics, UX research, and digital enablement.

Required Skills And Knowledge

• Bachelor's degree required; advanced degree preferred.
• At least 10 years of product management.
• At least 10 years of healthcare experience.
• At least 8 years of people management experience.
• At least 7 years of strategic leadership experience.
• Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies.
• Proven track record of driving operational efficiency and scalability initiatives.
• Experience implementing AI or automation in operational workflows.
• Strong understanding of healthcare data, interoperability, and system integration.
• Direct experience in leading full cycle product development from idea to production release and management.
• Experience in building and scaling high-performance product teams within a large healthcare organization.

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

Compensation

$189, 522 - $236,902/annually in addition to a competitive bonus plan

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Qualifications

• Legal authorization to work in the United States.
• Awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Equal Opportunity Employer

LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.