Senior Manager, Product Solutions and Patient Services

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a life sciences environment.

Responsibilities

• Develop and implement patient services strategy that aligns with brand priorities
• Manage analytics and operations of patient hub services including performance tracking
• Communicate program issues and escalate them to stakeholders effectively
• Collaborate cross-functionally to prepare patient communication materials and ensure compliance
• Serve as the single point of contact for sales teams on program matters and troubleshooting
• Assess vendor service levels and staffing requirements for current and future services
• Monitor program utilization and compliance with regulatory requirements

Requirements

• Bachelor's degree in business, healthcare, or life sciences preferred
• 4-7 years of experience in managing or supporting patient support programs
• Experience launching new products in Women's Health, pain management, ophthalmology, cardiology, or SLE
• Knowledge of pharmacy/medical benefit reimbursement and financial assistance programs
• Strong ability to communicate complex information clearly to diverse audiences

Benefits

• Inclusive work environment that values diverse experiences and perspectives
• Support for personal and professional development opportunities
• Access to competitive salaries and comprehensive benefits

Pay

$95,000 – $193,000 annually

Location: Remote - US based candidates only, no visa sponsorship available