Senior Director, Product - Provider Solutions

Role Overview

The Senior Director, Product - Provider Solutions is responsible for leading the strategy and execution of the end-to-end clinician experience across LifeStance. This role oversees the design, integration, and optimization of provider-facing technologies that enable efficient, high-quality care delivery, including EHR workflows, documentation, scheduling, telehealth, and AI-enabled clinical tools.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401(k) retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Key Responsibilities

• Conduct a comprehensive Provider Experience Baseline Study—identifying top friction points and automation opportunities.
• Partner with the AI and Product teams to pilot AI-assisted documentation and automated follow-up workflows.
• Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items.
• Act as one of the key product evangelists as the organization matures its SDLC and product development practices.
• Deliver early wins in three areas: clinical documentation efficiency, operational workflow optimization, and telehealth performance.
• Establish governance cadence, success metrics, and feedback loops for ongoing AI and workflow initiatives.
• Develop and execute a multi-year roadmap for AI-enabled clinician experience modernization.
• Champion “voice of provider” feedback loops to ensure AI and technology solutions solve real frontline pain points.
• Define and track KPIs: provider NPS, time-to-document, AI adoption rate, task automation coverage, and clinical system uptime.
• Establish governance for provider-facing technology prioritization, with a balance of quick wins and strategic investments.
• Partner with Clinical and Product leadership to co-design next-generation documentation, scheduling, and telehealth tools.
• Build and lead a team focused on provider analytics, workflow design, and AI-enabled automation.

Required Skills And Knowledge

• Bachelor's degree required; advanced degree preferred.
• At least 10 years of product management.
• At least 10 years of healthcare experience.
• At least 8 years of people management experience.
• At least 7 years of strategic leadership experience.
• Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies.
• Proven track record of driving operational efficiency and scalability initiatives.
• Experience implementing AI or automation in operational workflows.
• Strong understanding of healthcare data, interoperability, and system integration.
• Direct experience in leading full cycle product development from idea to production release and management.
• Experience in building and scaling high-performance product teams within a large healthcare organization.

Compensation

$189,522 - $236,902 /annually in addition to a competitive bonus plan

Physical Requirements

• Sit, stand, bend, talk and hear.
• Frequently walk.
• Lift and/or move objects up to 25 pounds.

Qualifications

• Legal authorization to work in the United States.
• Awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Equal Opportunity Employer

LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.