IT Security Support Engineer

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

About the Team

The Theatro IT and Security team maintains all systems related to the Theatro service. This includes supporting production cloud and local systems used for the Theatro SaaS product. This team also drives security programs for all phases of the environment and supports customer systems tests before go-lives occur.

Responsibilities

• Troubleshoot Windows and macOS devices (hardware, drivers, updates, imaging).
• Provision and configure laptops, desktops, and mobile devices, including VPN clients.
• Provide Tier 2 escalation support for user issues, including peripherals (monitors, printers, docks).
• Support enterprise virtualization platforms (VM lifecycle, patching, monitoring).
• Perform core server administration tasks (file shares, account checks, group policy troubleshooting).
• Support backup and recovery workflows.
• Assist with Linux-based systems at an operational level (logs, service restarts, troubleshooting).
• Monitor enterprise network and wireless dashboards for health and performance.
• Diagnose endpoint connectivity issues (IP/DNS problems, VLAN mismatches, switchport issues).
• Provide network support and escalate complex issues to senior networking staff when necessary.
• Participate in onboarding/offboarding workflows (hardware setup, account validation, access checks).
• Troubleshoot end-user issues in productivity and collaboration platforms (email, file sharing, meetings, documents).
• Provide support for VPN connectivity at the end-user level.
• Create and maintain troubleshooting guides, SOPs, and knowledge base articles.
• Document fixes and workflows for repeatability.
• Contribute to user-facing guides and training materials where needed.
• Assist with asset lifecycle management (hardware/software tracking, inventory updates).
• Provide occasional end-user training on common tools and workflows.

Requirements

• Bachelor's Degree OR 2+ years of IT/IT Support/Systems Support experience
• Under 10% travel required

Skills

• Strong troubleshooting skills across desktop, server, and virtualization environments.
• Proficiency in enterprise network and wireless environments (troubleshooting, monitoring, endpoint connectivity).
• Familiarity with enterprise virtualization and backup platforms.
• Ability to support both Windows and Linux server environments at an operational level.
• Strong communication and documentation skills.
• Nice to have: scripting/automation (PowerShell, Python), awareness of compliance frameworks, exposure to cloud identity and productivity platforms.

Pay

Target base salary range: $62,000 - $72,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave