IT Support Engineer

About the role

Cambridge Investment Research is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations within our production environment. In this role, you will help administer and support secure file-delivery workflows, troubleshoot application and integration issues, and coordinate production deployments. You will collaborate with Platform Engineering, product teams, business stakeholders, and third-party vendors.

Responsibilities

• Support third-party integrations that rely on managed file transfer and secure file-delivery processes.
• Administer and troubleshoot SFTP-based applications and workflows.
• Support the organization’s transition from the legacy Globalscape environment to JSCAPE.
• Monitor production applications and respond to failed or delayed file deliveries.
• Help deploy Azure DevOps pipelines and changes into production environments.
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness.
• Support frequent production releases while following established controls and validation practices.
• Review application behavior and identify how integrations, scripts, and supporting code work.
• Gather requirements directly from product teams and business stakeholders.
• Partner with third-party vendors to establish authentication credentials and coordinate integration testing and validation.
• Use GitHub repositories and continuous integration processes to support application maintenance and deployment.

Requirements

• Experience supporting applications, production environments, integrations, or managed file-transfer processes.
• Familiarity with SFTP, ETL processes, file-delivery workflows, or related integration protocols.
• Familiarity with GitHub, source-code repositories, and continuous integration concepts.
• Experience with PowerShell or another scripting language.
• Ability to investigate technical issues and develop a working understanding of unfamiliar applications and code.
• Strong troubleshooting, organization, and follow-through skills.
• Ability to gather requirements and translate business needs into clear technical expectations.

Qualifications

• Experience with Globalscape, JSCAPE, or another managed file-transfer platform.
• Experience deploying Azure DevOps pipelines.
• Exposure to production deployment and release-management practices.
• Working knowledge of C# or the ability to review and understand basic C# application logic.
• Experience establishing or supporting authentication credentials for third-party integrations.
• Experience working in a regulated or financial-services environment.

Benefits

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

Pay

Salary: $75-85,000/year

Schedule

Location: Phoenix, AZ or Fairfield, IA (in-office 3 days/week)