IT Property Support Engineer I

Responsibilities

• Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior Market Engineers.
• Affords assistance in tracking project tasks and ticket progress to help ensure work stays on schedule and meets service expectations.
• Follows established standards and procedures, helping document updates and identify gaps or issues.
• Maintains assigned ticket quotas by resolving issues within defined SLAs and service expectations.
• Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.
• Collaborates closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions.
• Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution design and daily operations.
• Assists with vendor coordination, evaluations, and documentation related to compliance, and technical requirements.
• Collaborates hands-on with delivery and support teams to resolve issues and support business objectives.
• Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and service quality.

Qualifications

• 1–4 years of overall business experience, including hands-on experience supporting or maintaining Information Technology systems.
• Must be able to obtain Non-Key MS Gaming License and Responsible Vendor Certification.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues and support practical solutions.
• Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively with senior engineers and stakeholders.
• Effective communicator with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Demonstrated ability to work productively in both collaborative and challenging situations.
• Experience working with vendors and service providers, assisting with coordination, issue resolution, and follow-up.
• Contributes to a collaborative, team-oriented environment through cooperation, reliability, and accountability.
• Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery.
• Must be able to quickly assimilate data and communicate corporate information to key external and internal (employee) audiences.
• Must have the ability to deal effectively with executive clients (internal and external).
• Must be able to maneuver throughout all areas of the casino.
• Must be able to lift up to 25 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak, and understand English.
• Must be able to participate in an on-call rotation to support outages and after-hours incidents.
• Must be able to accommodate in supporting a 24x7x365 environment.

About the Role

The Market Engineer role supports IT systems used in Front of House and Back of House environments, including networks, hardware, software, and property-specific platforms such as PMS, POS, and gaming systems. This role focuses on day-to-day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and a positive guest experience while following organizational standards.

Requirements

Must be able to obtain Non-Key MS Gaming License and Responsible Vendor Certification.

Skills

Strong analytical and problem-solving skills with the ability to troubleshoot issues and support practical solutions.

Benefits

N/A

Pay

N/A

Schedule

N/A