IT Project Technician

About the role

AUIT is a Managed Services Provider (MSP) offering a variety of services including IT support, security, project management, and more. This role involves planning and delivering technical solutions for clients.

Responsibilities

• Deliver and implement IT infrastructure projects (on-prem and cloud)
• Perform server installations, upgrades, and migrations
• Deploy Microsoft 365, Azure, and other modern platforms
• Implement new hardware, software, and systems for clients
• Work on-site and remotely with customers to ensure seamless rollouts
• Document work clearly and follow project delivery processes

Requirements

• Minimum 3 years relevant experience in an IT Project Technician or Technical role (preferably MSP specific)
• Lives within the ACT region in Australia
• Valid, Australian Drivers Licence
• Passes an Australian Police Check
• Knowledge of the Essential 8
• Active Directory and EntraAD Experience
• Windows file shares, permissions, security experience
• Group Policy creation and management experience
• Intune Enrolment and Policy Management experience
• Printer management experience
• Office 365 Management experience
• Domain/DNS Management experience
• Network management (subnetting, L2/L3 switching/routing) (Desirable)
• VOIP/SIP Phone system administration experience

Qualifications

• Practical experience in the Information Technology industry, preferably in the IT Service Desk Analyst space
• Previous experience providing Level 2-3 support in Full Managed Services IT type environments
• Experience tracking project progression, liaising with clients and management team, creating documentation, via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates
• Experience administering and deploying Microsoft Intune, Windows Server Environments and Desktop products including Active Directory
• Experience with troubleshooting Microsoft Office products including 365 and Intune
• Excellent customer service skills and the ability to communicate with a wide range of stakeholders
• Strong problem-solving skills and the ability to take responsibility for issues that arise
• Comprehensive understanding of IT fundamentals including email and file sharing
• Experience with hardware faults including printer issues and router issues
• Strong attention to detail

Benefits

Permanent full-time employment with a competitive salary package, career development in a leading Managed Services Provider (MSP) environment, excellent customer engagement role, energetic and positive workplace culture, training and upskilling.

Pay

Competitive salary package.

Schedule

Monday to Friday, 8:30am – 5:30 pm.

Contact

Headquarters: 14/98 Sawmill Cct, Hume ACT 2620
Phone: +61 2 6176 3499
Email: sales@auit.com.au