IT Project/Program Manager

About the Role

This position involves creating process flow documents, tracking project measurables, compiling project data, and reporting on the status of key projects to management. The role requires close collaboration with management, customers, network engineers, and development teams.

Responsibilities

• Create Process Flow documents
• Create measurables and tracking for projects
• Compile project data and report on status of key projects to management
• Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs, including emerging technology and product supportability into design and implementation
• Provide team with data analysis, digital collaboration, and experience with O365 upgrades involving 160K machines that needed to be upgraded prior to user migration to Office 365
• Review and analyze user information to schedule weekly migrations
• Serve as liaison between network engineers, development team, and customer management
• Provide white glove treatment for ELT O365
• Provide advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of mission-critical systems and applications
• Coordinate migration issues and concerns with Service Desk and other groups impacted by both machine upgrades and user migrations
• Support Google Workspace
• Provide oversight and technical project management of workstreams focused on Unified Endpoint Management solutions such as Microsoft Endpoint Manager (SCCM, Intune, Co-management, Windows Autopilot, Azure Active Directory)
• Provide analysis and recognize areas of potential risk and schedule slippage
• Work with several cross-functional teams and organizations
• Create content, PowerPoint, or executive/peer presentable material without extensive rework by others
• Track actions, record detailed meeting minutes, assign and follow up with responsible parties and stakeholders on action plans

Requirements

• A minimum of 8–12 years' relevant experience plus a degree from an accredited College/University in the applicable field of services is required
• Four additional years of relevant experience in lieu of a college degree is required
• Must be a US Citizen or permanent status Green Card holder
• Cannot have more than 6 months travel outside the United States within the last five years (Military Service excluded; exception does not include military family members)
• Must pass a client mandated clearance process to include drug screening, criminal history check, and credit check
• Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening; failure to submit the drug screening results will delay the security clearance process
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance
• All overtime must be pre-approved in writing by the client manager or his/her designated representative
• Agency will not be reimbursed for overtime charges without previous written authorization; authorized overtime will be reimbursed at straight time

This response is AI-generated, for reference only.