IT Project Manager (US)

Key Responsibilities

• Gather business needs and translate them into clear IT requirements and functional specifications.
• Challenge demand against the Group digital roadmap and standard solutions where relevant.
• Define scope, assumptions, constraints, success criteria and delivery approach (waterfall/agile/hybrid).
• Provide high-level estimations (effort/costs), resource needs and delivery options.

Planning, governance & reporting

• Build and maintain delivery plans (milestones, dependencies, resources, budget) and ensure execution.
• Define and run project governance (steering committees, project controls, regular status reporting).
• Maintain RAID management (Risk/Action/Issue/Decision logs) and drive timely decisions.
• Capture and report cross-program dependencies and ensure consistent reporting to leadership.

Budget & vendor management

• Estimate workload and costs (internal effort, licenses, external partners) and manage budget tracking.
• Participate in RFPs, vendor selection and contracting support; review statements of work.
• Control subcontractor effectiveness and delivery quality throughout the engagement; manage change requests.

Solution delivery & quality

• Coordinate design/build/configuration, integrations, data migration and deployment across IT teams and partners.
• Define and manage testing strategy (SIT/UAT), acceptance criteria, defect management and release readiness.
• Ensure testing is evidence-based (test results reviewed, logs checked where relevant) and includes end-to-end validation reflecting production constraints (e.g., printing/scanning or other peripherals when applicable).
• Ensure documentation is produced and kept up to date (solution, procedures, handover pack).

Change, deployment & adoption

• Prepare and execute cutover/go-live plans, communications, training and hypercare.
• Support change management and business readiness activities; ensure stakeholder alignment.
• Ensure operational risk is controlled through readiness checks, testing evidence and structured transition to Run.

Transition to Run & Level 3 expertise

• Plan and execute structured transition to Run (knowledge transfer, service acceptance, support model, KPIs).
• Provide Level 3 functional/technical expertise for complex incidents/major problems (Run remains the ticket owner).
• Support root cause analysis and corrective action plans with Run teams and vendors to prevent recurrence.

Business analysis support for small/medium initiatives

• For smaller initiatives (e.g., local apps, workflow automation), facilitate workshops, document requirements and translate them into actionable work items and acceptance criteria.
• For large programmes (e.g., ERP rollouts), coordinate with product owners, business analysts and solution leads to ensure a complete and validated requirements baseline.

Success measures (examples)

• Milestones delivered on time with controlled scope and documented decisions.
• Budget and vendor performance effectively managed with clear accountability.
• Go-lives executed with stable hypercare, clean operational handover and limited disruption to plants.
• High stakeholder satisfaction and measurable adoption of delivered solutions.
• Reduced recurrence of major issues through effective root cause analysis and corrective actions.