IT Project Manager & Business Analyst

About the role

This hybrid or remote-eligible position serves as both IT Project Manager and Business Analyst, responsible for planning, executing, and delivering technology projects using best-practice project management while ensuring business requirements are properly elicited and documented. The role manages project scope, schedule, budget, and resources, and drives project success through organizational change management. It balances traditional (waterfall) and Agile approaches as appropriate for each project.

Responsibilities

• Project Management
  • Initiate, plan, execute, monitor, control, and close projects
  • Develop comprehensive project plans (WBS, schedules, resource allocation, risk management)
  • Lead project teams of varying sizes through the full project lifecycle
  • Manage project constraints (scope, schedule, budget, quality, resources, risk)
  • Facilitate project governance via documentation and approval processes
  • Maintain project tracking and conduct regular status meetings
  • Provide timely reporting to stakeholders
  • Manage multiple concurrent projects of varying complexity
  • Select and apply appropriate methodology (traditional waterfall or Agile) based on project needs
• Business Analysis
  • Elicit, analyze, and document business requirements
  • Facilitate requirements-gathering sessions with diverse stakeholder groups
  • Create business process models, use cases, and user stories as appropriate
  • Perform gap analysis between current and future states
  • Validate that delivered solutions meet business requirements
  • Support solution selection and vendor evaluations
  • Document functional specifications for software integrations and data flows
  • Serve as liaison between business stakeholders and technical teams
• Organizational Change Management
  • Apply change-management methodologies to support project adoption and success
  • Develop and execute communication plans for all project stakeholders
  • Assess organizational readiness and develop appropriate strategies
  • Identify and engage change champions across the university
  • Create training plans and support materials for end users
  • Monitor adoption metrics and address resistance to change

Qualifications

• Education
  • Bachelor’s degree in business management, communications, IT, or related field
  • PMP certification required (or obtained within 6 months of employment)
  • Other certifications related to Business Analytics, Agile, Scrum, Change Management, or other project-management frameworks are a plus
• Experience
  • Three or more years of experience in IT project management and business analysis
  • Higher-education experience preferred
  • Proven experience with industry-standard project-management processes and methodologies
  • Demonstrable experience with requirements elicitation, documentation, and traceability
  • Experience facilitating organizational change using structured methodologies
  • Proven ability to onboard and facilitate the execution of complex business projects
  • Customer-facing experience in scoping and analyzing business requirements and objectives
  • Proven customer-engagement experience

Required Skills

• Demonstrated knowledge of PMI PMBOK, IIBA BABOK, Agile methodologies, and change-management approaches
• Broad knowledge of business practices, IT systems, and their application in higher education
• Proficiency with Microsoft Office: Word, Excel, PowerPoint, Teams
• Excellent stakeholder management and communication skills
• Ability to translate technical concepts for non-technical audiences
• Experience managing multiple concurrent projects with competing priorities
• Demonstrated problem-solving and critical-thinking skills
• Strong documentation and presentation abilities
• Forward-thinking and innovative mindset aligned with client needs and IWU business processes and technologies
• Strong customer-service skills and ability to foster this in others
• Self-initiated worker and team player
• Capable of balancing attention to detail with overall project scope to drive results
• Proactively engage present and future stakeholders in design, priority setting, and implementation
• Demonstrate organizational savvy; understand organizational functions and general processes
• Meeting management and facilitation skills
• Effective organization and time-management techniques
• Ability to manage and resolve conflict in a collaborative manner

Indiana Wesleyan University requires all employees to possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.