IT Program Manager

About the role

As part of the Outsourcing Governance Office (OGO), you will play a critical role in shaping and sustaining the long-term success of Schwab Technology Services (STS) outsourcing strategy. This role is centered on driving meaningful outcomes through governance excellence—ensuring vendor engagement models are scalable, efficient, and aligned to enterprise priorities. You will act as a trusted partner to senior leaders, enabling thoughtful decision-making around outsourcing strategy while balancing flexibility in workforce planning with strong risk awareness.

Responsibilities

• Collaborate closely across Corporate Vendor Management, HR, Legal, and Finance to strengthen governance practices and ensure alignment with enterprise standards.
• Influence how third-party partnerships are structured, monitored, and optimized—bringing clarity to performance expectations, service delivery, and financial outcomes.
• Directly impact cost efficiency, operational consistency, and the quality of vendor-delivered work, while supporting Agile teams that rely on external partners to deliver against business priorities.
• Evaluate complex challenges, anticipate risks, and design governance processes that improve transparency, accountability, and performance over time.
• Assess complex problems, identify solutions, and implement process improvements in a dynamic environment.

Requirements

• Bachelor’s degree in Management Information Systems (MIS) or related field, or equivalent experience.
• 3–5+ years of IT, procurement, or vendor-related experience supporting third-party relationships at an enterprise level.
• Demonstrated experience managing and optimizing outsourcing or vendor labor models while maintaining risk awareness across the enterprise.
• Proven ability to influence stakeholders and build trusted relationships to drive alignment and decision-making.
• Experience analyzing and managing outsourcing capacity based on demand and strategic priorities.
• Track record of improving cost efficiency, productivity, and quality of outsourced work.
• Experience defining performance expectations, tracking outcomes, and improving operational processes.
• Able to assess complex problems, identify solutions, and implement process improvements in a dynamic environment.

Preferred Qualifications

• Financial services industry experience.
• Strong written and verbal communication skills with the ability to translate complex concepts into clear insights.
• Experience supporting vendor contracts, service levels, and pricing discussions in partnership with cross-functional teams.
• Experience managing vendor performance through scorecards, metrics, and reporting.
• Strong analytical skills with the ability to anticipate risks and recommend proactive solutions.
• Experience working in Agile environments or supporting distributed teams.
• Negotiation experience supporting vendor or supplier relationships.

Benefits

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.