IT Program Manager

Ideal Candidate Profile

Seeking an experienced PMP Certified IT Program Manager to join the Project & Product Delivery portfolio.

Job Duties & Responsibilities

• Oversee initiatives for the program
• Work with business to collaborate and deliver the initiatives
• Oversee work in assigned program to ensure consistent delivery
• Assign resources to complete initiative planning and delivery
• Monitor and report deviations to critical path of the initiative
• Define and monitor the control points for the program
• Compliance with client policies, standards, and guidelines
• Work with peers and subordinates to define strategic direction for assigned program
• Be an expert in project management procedures and requirements
• Be an expert in the use of the division core project management tool, Microsoft Project On-Line (POL)
• Establish and maintain Agile Project Management, Scaled, Kanban and Waterfall Project Management frameworks and their supporting practices
• Monitor initiatives for compliance with established policies and procedures
• Monitor initiatives to detect risks and issues and escalate as needed to ensure appropriate mitigation is applied to keep the program on-track
• Guide RTE/SMs and PMs in identifying and managing risks
• Guide project managers in managing organizational change
• Guide project managers in defining critical path and managing schedule
• Guide project managers in managing budget
• Define and track the KPI's for the program

Required Skills & Experience

• 8 years' experience leading and managing direct reports
• Set direction and strategy for the assigned team
• Able to manage multiple initiatives simultaneously, ensuring timely delivery and alignment with strategic goals
• Strong leadership and team management abilities
• Excellent communication and presentation skills, capable of interacting with stakeholders at all levels
• Problem-solving mindset with the ability to handle challenges creatively
• Experience in budgeting and financial management related to product lines
• Ability to interact effectively with customers and project team members
• Knowledge of project management tools, methods and practices
• Ability to communicate effectively orally and in writing
• PMP certification
• Advanced skills using Microsoft Project Professional
• 10 years' experience with Waterfall, Scrum, Agile, SAFE and Kanban methodologies
• 10 years' experience managing complex projects with multiple workstreams and high organizational change
• Must be able to quickly and easily adapt to changing priorities, embracing changes to deliver leadership and guidance
• Strong functional understanding of MS Project, Project Server, SharePoint, Microsoft Teams, Microsoft Planner, Azure DevOps and Power BI
• Ability to assess project risks and issues and determine mitigation required to contain or resolve them
• Demonstrated understanding of project portfolio and lifecycle management processes
• Demonstrated understanding of governance processes, procedures and policies for project management
• Demonstrated understanding of organizational change
• Demonstrated understanding of how to manage the project critical path
• Demonstrated strong facilitation and collaboration skills
• Demonstrated skills in developing new processes that incorporate best practices and address stakeholder needs
• Demonstrated ability to create clear and concise written procedural documentation
• Ability to articulate thoughts and ideas in support of initiatives that are being newly developed

Preferred Skills & Experience

• 10 years' experience leading and managing direct reports, setting direction and strategy for the assigned team
• Program Management certification, or PgMp certification from PMI
• Certified in SAFe (SA, SSM, SASM or RTE)
• 15 years' experience with Waterfall, Scrum, Agile, SAFE and Kanban methodologies
• 15 years' experience managing complex projects with multiple workstreams and high organizational change
• Able to handle ambiguity and drive successful delivery outcomes in a highly matrixed environment