IT PROFESSIONAL-INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

About the role

The IT Professional – Infrastructure (Enterprise Network & Data Services) position is with Houston Information Technology Services/Enterprise Infrastructure Services, reporting to 611 Walker. The role is open to all interested persons and involves supporting the City of Houston’s network infrastructure.

Responsibilities

• Assist with the design, implementation, and operation of the City of Houston’s network infrastructure.
• Install, operate, test, and maintain routers, layer 2/3 switches, 802.11 and other network equipment as assigned.
• Perform analysis of software, hardware, and transmission facilities using diagnostic tools to support efficient network operations.
• Participate in a weekly 24/7 on‑call rotation to troubleshoot, repair, and restore network connectivity for customers.
• Apply medium‑level networking skills with minimal supervision in accordance with published standards.
• Lead and direct the work of others.
• Oversee moderate‑to‑complex analytical and technical assignments within the Houston metropolitan area, including routers, switches, data‑center networking, wireless infrastructure, and related equipment.
• Plan, manage, implement, install, and document network infrastructure projects and upgrades.
• Provide onsite or remote diagnoses and resolution of network hardware and software problems by responding to customers and service‑desk work requests (driving required).
• Provide network assistance to Project Managers when assigned to a project.

Requirements

• Bachelor’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
• At least five (5) years of technology experience supporting IT infrastructure, including networks, security, and hardware.
• System‑specific technical certifications are often required.
• Greater than five years of directly applicable experience may substitute for up to two (2) years of the education requirement.
• Valid Texas Driver License and compliance with the City of Houston’s driving policy (AP 2‑2).

Qualifications

• CJIS Certification (or ability to obtain within 90 days of hire) is mandatory.
• Must successfully pass a comprehensive background check, including criminal history and fingerprinting per Houston Police Department and CJIS standards.
• Maintain eligibility for access to sensitive law‑enforcement buildings, systems, and data.
• Familiarity with Cisco Routing and Switching Platforms (Catalyst, Nexus, ASR, ISR 1800/1100, etc.), SD‑WAN, DMVPN, Wi‑Fi technology, EIGRP/BGP, NX‑OS/IOS XE, and Meraki.

Skills

• Technical knowledge in performing analysis of software, hardware, and transmission facilities using various diagnostic tools.
• Ability to lead and direct others, exercise creativity and latitude, and oversee moderate‑to‑complex technical assignments.
• Preferred (not required): Cisco ACI, Cisco DNAC, Cisco ISE, SD‑WAN, VRF/MPLS, DNS, Thousand Eyes.
• Preference given to eligible veteran applicants (Executive Order 1‑6).
• Preference for Cisco CCNA or CCNP or similar Cisco certification.
• Preference for Senior Network Engineer/Architect experience, expert knowledge of LAN/MAN/WAN Ethernet services, and current or former CCNP/CCIE holders.

Pay

Pay Grade: 25. Salary is determined based on the candidate’s qualifications and the pay rates of other employees in this classification.

Schedule

Standard workweek: Monday–Friday, 8:00 AM–5:00 PM (subject to change). The position includes a weekly 24/7 on‑call rotation for network troubleshooting and restoration.