IT Process Consultant (Employee Lifecycle)

Key Responsibilities

• Partner with hiring managers and HR Business Partners to understand onboarding and offboarding requirements.
• Translate business requests into clear technical requirements for fulfillment teams.
• Guide stakeholders through the end-to-end employee lifecycle process.
• Build and maintain an Issues & Opportunities Matrix to capture risks, gaps, and improvement opportunities.
• Convert findings into an iterative action plan with clear priorities, owners, and timelines.
• Identify dependencies across systems, teams, and processes to ensure proper sequencing.
• Cook up coordination handoffs between Service Desk, Identity & Access, Application Administration, and other support teams.
• Document current and future state process flows.
• Facilitate stakeholder workshops and resolve process roadblocks.
• Coordinate manual workarounds while future automation is being developed.
• Drive accountability across fulfillment teams to ensure work is completed on time.
• Partner with HR, IT, Security, Facilities, Procurement, and business leaders to improve the employee lifecycle experience.
• Communicate technical concepts in business-friendly language and build trust with both technical and non-technical stakeholders.

Required Qualifications

• 5 years of experience in IT service management, IAM, HR operations, or process consulting.
• Experience supporting enterprise joiner, mover, and leaver processes.
• Knowledge of Active Directory, Entra ID, RBAC, and access provisioning.
• Familiarity with Microsoft 365, Teams, SharePoint, OneDrive, Exchange, and file permissions.
• Ability to translate business requirements into technical solutions.
• Experience managing issue logs, RAID logs, or similar project artifacts.
• Strong project planning, dependency management, and stakeholder communication skills.
• Experience working across HR, IT, Security, Facilities, Procurement, and application teams.
• Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications

• Experience with ServiceNow, Jira Service Management, or similar ITSM platforms.
• Familiarity with SailPoint, Entra ID Governance, or other IAM platforms.
• Consulting or advisory experience.
• ITIL, PMP, CBAP, SAFe, Agile, or related certifications.
• Experience designing or supporting employee lifecycle automation.