IT Consultant

General Summary

Provides primary technical support to end users on a variety of issues, working in both Windows-based and MacOS environments. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and network equipment. Supports and maintains user information including rights, security and system groups.

Essential Job Functions

• Responds to end user support phone calls, online and in-person requests by performing troubleshooting activities, problem diagnosis, and problem resolution on a variety of technology services and products.
• Performs re-imaging on laptops for deployment to new employees.
• Installs new software and/or upgrades; evaluates and installs patches to resolve software-related issues.
• Sets up or relocates computer stations, phones and IT-related devices as needed for new hires or staff moving offices.
• Logs all customer incidents, documents work completed, and tracks assigned incidents through to resolution.
• Performs other related duties as assigned and based on departmental need.

Education

Required: Associate's Degree

Experience

Required: 1-3 years

Desired Skills, Knowledge, and Abilities

• Skill in effective communication (both written and oral)
• Skill in independent decision making
• Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in current and applicable computer programming languages relative to the assignment
• Skill in problem solving
• Knowledge of computer and network operating systems
• Knowledge of customer service principles and practices
• Ability to maintain professional composure in emergent and crisis situations
• Ability to operate relevant equipment required to complete assigned responsibilities for the position

To Apply

To ensure full consideration submit:

• A letter of introduction outlining background and qualifications for the position
• Detailed resume
• Contact information for three professional references

PNWU Offers

• Comprehensive benefits package to eligible employees first of the month following date of hire and competitive salary
• Benefit Package (benefit eligible is at least .5 FTE):
• Health Benefits - Medical, Dental, Vision, Life Insurance
• Paid Time Off
• 403b with Roth Option
• Paid Holidays

Additional Information

The job announcement above is not the full job description but represents the job responsibilities and requirements. A full job description can be provided upon request.

PNWU offers a comprehensive benefits package to eligible employees first of the month following date of hire and competitive salary.

PNWU is a drug-free workplace, equal opportunity employer and educational institution. To request this publication in an alternative format, or to apply in an alternative format, please call Human Resources, 509.452.5100.