IT Consultant

About the role

As an IT Consultant, you’ll be providing technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.

This position is onsite at HQ or with the client 5x per week, with a rotating Friday schedule.

Responsibilities

• Be the dedicated support technician on a variety of accounts/clients all in different industries and environments
• Assist on IT project deployments (MDM rollouts, Network configurations, etc)
• Configure and support Mac OS and Windows devices in office and environments
• Manage physical assets such as inventory, cable management, and the general workspace
• Manage and support identity platforms that govern application access such as Okta and Google Workspace
• Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Help configure automations and tooling especially as it relates to on-boarding and off-boarding flows
• Facilitate IT shipments such as on/off-boarding packages and equipment
• Travel to client sites on scheduled and emergency case-to-case basis
• Perform ad-hoc and miscellaneous IT tasks

Requirements

• Bachelor's degree in a computing related discipline
• 3-4+ years of experience in an IT focused role
• Experience with Mac OS and Windows
• Customer-service oriented with strong communication skills
• Passion for IT as well as building relationships
• Curious, self-starter, collaborative, and adaptable in an ever-changing field

Qualifications

• Passion for IT as well as building relationships
• Curious, self-starter, collaborative, and adaptable in an ever-changing field

Skills

• Technical Support
• IT Project Deployment
• Mac OS and Windows Configuration
• Identity Platform Management
• Automations and Tooling Configuration
• On-Boarding and Off-Boarding Processes
• IT Shipments

Benefits

• Health Benefits: 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching
• Annual Bonus Program

Company Culture

• Biannual company retreats
• Social events
• Wellbeing events and programs

Interview Plan

• Round 1: 20 min Zoom call with Recruiter
• Round 2: 45 min Zoom call with IT Manager
• Round 3: Onsite 45 min with IT Manager & 45 min with Service Manager