IT Platform Architect - CSE Salesforce

Purpose

A platform architect develops and owns integrated roadmaps for core platforms, ensuring interconnected systems function cohesively to support business and IT priorities. They establish standards and governance, guide delivery partners on best practices, and provide oversight of platform solution delivery, upgrades and integrations to maintain consistency, scalability, and long-term value.

Key Accountabilities

• Strong thought leadership and ability to drive platform standards and governance
• Develops platform roadmaps and aligns them with business and IT strategies
• Defines Salesforce platform architecture strategy, standards, governance, reference models, integrated roadmaps, and future-state blueprints
• Ensures Salesforce architecture supports interoperability, security, integration, evolving business priorities, and technology priorities across domains
• Guides API-first integration strategies, middleware and messaging considerations, CI/CD pipelines, and automation frameworks supporting Salesforce and connected applications
• Translates business needs into scalable best-practice solutions for Salesforce and related platforms
• Communicates and collaborates with multiple stakeholders, including business stakeholders, end users, product and delivery teams, MSPs, architects, vendors, and third-party application suppliers
• Defines architecture strategy and develops integrated roadmaps and future-state blueprints for Salesforce and other related platforms
• Ensures platform architecture supports interoperability, security, and evolving business and technology priorities across domains
• Establishes and enforces platform standards
• Manages Salesforce user and license management, including setup, deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules
• Implements and governs Salesforce configuration changes such as Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, dashboards, and reports
• Manages sandbox environments, DevOps/release processes, technical documentation, and communication of platform changes to users and stakeholders
• Improves Salesforce data quality and system reliability through rules, automation, proactive maintenance, security reviews, release updates, health checks, and Optimizer reviews
• Supports users through ticket resolution, training, stakeholder communication, adoption monitoring, and clear explanation of design options and impacts
• Defines Continuous Integration/Continuous Delivery pipelines and oversees automation frameworks (e.g., Azure DevOps, Gearset, GitHub, Testing Automation)
• Establishes integration strategies and practices including usage of middleware and messaging infrastructure (e.g., Webmethods, Mulesoft)
• Partners with managed service providers (MSPs) and product/delivery teams to guide adherence to platform best practices and evaluate implications of technical upgrades

Skills

• Education and General Experience: Degree in Computer Science or technical equivalent degree or experience
• Excellent technical understanding of Salesforce and related platforms
• Deep knowledge of industry trends and best practices
• Able to work in an unstructured, changing environment
• Analyzes, synthesizes, and communicates abstract concepts
• Recognizes opportunities to transform the business with technology
• Peer network with outside companies, consultants, and universities
• Typically has 10 or more years of IT experience with more than 5 in their primary platform of responsibility
• Good knowledge of Agile and waterfall methodologies and corresponding platforms such as ADO

Benefits

• Health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
• Sales and Leadership training, promotional opportunities within a global company

The Impact

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture

• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces
• You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC

The Company

• International Paper (NYSE: IP) is a global leader in sustainable packaging solutions
• Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next
• We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe
• Net sales for 2024 were $18.6 billion