IT Platform Admin I/II/III/IV

About the Role

The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high level of responsibility and consistency by timely monitoring, responding, and troubleshooting incidents, installing, upgrading, and maintaining application currency. The role focuses on empowering users through self-service and automation, performing periodic audits, and maintaining application compliance while advocating for stakeholders and platform best interests.

Responsibilities

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms to achieve reliable, highly available, well-performing systems.
• Conducts testing, systems troubleshooting, performance optimization, and maintenance of applications.
• Monitors system uptime and performance, ensuring recoverability within negotiated stakeholder specifications.
• Manages user and system accounts, network rights, and access to integrated systems aligned with organizational and regulatory policies.
• Collaborates with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot, and resolve incidents.
• Documents resolution of problem tickets, including root cause analysis, and maintains all documentation per standards to comply with change management controls.
• Participates in on-call production support rotation, including off-hours.
• Provides feedback regarding release documentation to Release Management and development teams.
• Leverages the organization’s support ticketing system to analyze operational procedures, identify issues, and create effective resolutions.
• Supports the organization’s mission and values, adhering to corporate policies and maintaining member privacy.

Level II Responsibilities (in addition to Level I)

• Proactively identifies system risks or issues and provides recommendations for growth, improvements, upgrades, and other system activities.
• Acts as a subject matter expert to determine business requirements for maintaining and improving application software functionality.
• Coordinates with vendors to stay informed of application functionality changes and reviews new software releases for impact.
• Generates ideas for new and improved technology use based on business, product, and systems knowledge.
• Defines and implements processes to maintain application security and participates in creating organizational standards.

Level III Responsibilities (in addition to Level II)

• Serves as a subject matter expert across a wide range of software components, systems, and vendors.
• Mentors less experienced team members and participates in complex troubleshooting of application issues.
• Researches and recommends new technologies, considering organizational risks and strategic direction.
• Leads meetings, develops agendas, and facilitates presentations to ensure effective application deployment and utilization.
• Develops training, communication, and process documentation.

Level IV Responsibilities (in addition to Level III)

• Acts as a trusted advisor to the leadership team and leads business-critical project efforts for applications.
• Emphasizes technology cost optimization when designing and recommending new solutions.
• Provides mentorship to technical staff at all levels and leads internal strategic efforts.

Requirements

• Associate’s degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics, or a relevant field. In lieu of a degree, three (3) years of related work experience is required.
• Basic knowledge of structured systems analysis and design, with an emphasis on systems administration, user support, project management, data integrity, and data gathering techniques.
• Basic knowledge of relevant operating systems (Linux and/or Windows).
• Basic knowledge of programming/scripting languages (PowerShell, Python, Bash, SQL, and/or others).
• Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift, and/or others).
• Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
• Basic knowledge of monitoring tools, load balancers, high availability architectures, and ITIL process frameworks (Incident, Problem, Change, and Service Level Management).
• Basic skills in quality principles, including root cause analysis and technical problem-solving.
• Basic knowledge of source control processes, tools, and Agile development methodologies.
• Intermediate communication skills (written and verbal) and ability to work independently while managing multiple tasks and deadlines.

Level II Requirements (in addition to Level I)

• Bachelor’s degree in a related field preferred.
• Intermediate knowledge of operating systems, scripting languages, and database management systems in distributed environments.
• Intermediate experience with computing resource management and optimization.
• Basic knowledge of content store application administration (e.g., FileNet Content Manager, Content Manager On Demand, Alfresco, Data Lakes).
• Intermediate knowledge of content integration application administration (e.g., Content Navigator, WebSphere Application Server, Microsoft IIS, Web Services).
• Intermediate knowledge of ETL tools (e.g., Informatica, Azure Data Factory, Databricks, AWS Glue).
• Intermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices.
• Intermediate knowledge of security, compliance, and audit policies/procedures.
• Intermediate experience in Disaster Recovery and supporting Application Development initiatives.
• Intermediate experience in SDLC (S2E) and DevOps practices.
• Intermediate experience in developing process and training documentation and facilitating presentations.

Level III Requirements (in addition to Level II)

• Advanced experience in applications and application integration tool administration.
• Advanced knowledge of technologies outside of core administration job functions.
• Advanced experience in Disaster Recovery.
• Advanced skills in setting strategic vision aligned with business objectives.
• Advanced experience in securing enterprise platforms on-premises, in Azure, AWS, or application-based security roles.
• Advanced experience in SDLC (S2E) and DevOps practices.
• Advanced experience in presenting technical information to stakeholders at all organizational levels.
• Intermediate Health Insurance experience preferred.

Level IV Requirements (in addition to Level III)

• Expert knowledge from an organizational technology perspective and recognized as a senior-level team member.
• Expert knowledge of technologies related to core administration job functions.
• Intermediate competency in team leadership, facilitation, and project leadership.
• Advanced degree preferred.

Physical Requirements

• Ability to work prolonged periods sitting and/or standing at a workstation using a computer and keyboard.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
• Ability to work in a home office for continuous periods for business continuity.
• Participation in on-call production support rotation, including off-hours.

Pay

Compensation ranges for each level are as follows:

• Level I: $60,410 - $84,000
• Level II: $60,410 - $106,929
• Level III: $79,068 - $142,322
• Level IV: $87,766 - $157,978

Actual salary will vary depending on factors including budget, prior experience, knowledge, skills, and education, as well as internal equity.

Benefits

• Group health and/or dental insurance.
• Retirement plan.
• Wellness program.
• Paid time away from work and paid holidays.

Remote work opportunities may be available on a case-by-case basis.