IT Performance Mgr 1

Major Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Aid with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as the point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio-Visual team with Microsoft TEAMS support
• Aid with special projects within the department and team

Skills and Abilities Required

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware
• Willing to participate in occasional travel
• Hands-on experience with ServiceNow
• History of successful process improvement implementations is a plus
• Must be able to work both independently or with a group
• Occasional overtime and weekend work may be required
• Working knowledge of desktop IT systems

About the Role

Object Technology Solutions, Inc (OTSI) is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth.

Qualifications and Experience

Must have minimum HS diploma or GED