Performance Improvement Mgr

About the role

Responsible for driving process improvement across TriWest's government healthcare contracts and operational areas. This individual contributor role leads enterprise-wide Quality Improvement Projects (QIPs) focused on operational excellence, Corrective Action Request (CAR) responses, and measurable stakeholder outcomes. Serves as a subject matter expert in Lean, Six Sigma, and continuous improvement methodologies, providing high-level and tactical in-house process consultation across the organization.

Responsibilities

• Lead end-to-end process improvement initiatives across multiple business units and government healthcare programs.
• Identify operational gaps, workflow inefficiencies, compliance and quality risks, and performance barriers through data analysis and stakeholder engagement.
• Facilitate Root Cause Analysis (RCA), Lean, Six Sigma, Kaizen and other continuous improvement methodologies to optimize processes and improve outcomes.
• Design, implement, monitor and validate Quality Improvement Projects (QIPs) aligned with contractual requirements, organizational goals and regulatory standards.
• Analyze operational, quality and performance metrics to identify trends, root causes and opportunities for improvement.
• Partner with operational leaders, compliance teams, clinical teams and other support departments to ensure successful execution and sustainability of improvement initiatives.
• Monitor project timelines, deliverables, risks and key performance indicators (KPIs) to ensure successful project completion.
• Prepare and present executive-level reports, business cases, and performance updates to leadership.
• Drive a culture of continuous improvement, accountability, innovation, and operational excellence throughout the organization.
• Manage process research and development for new business processes and the improvement and modification of existing processes.
• Ensure appropriate identification of root causes through effective use of data analysis tools and techniques.
• Prepare and present findings/proposals to senior management, with recommendations, including cost benefit analysis and risk mitigation with action plans, to all management levels.
• Make available, and offer consulting support for, a standard Quality and Performance Improvement Toolset (QPIT) for RCA and performance improvement, which enables operational business leadership to efficiently and effectively resolve issues and improve performance.
• Coverage of special projects, strategic and operational planning initiatives, and reporting.
• Coordinate special projects, strategic and operational planning initiatives, and reporting.
• Support business development activities with research and proposal development analysis, process definition and writing.
• Research and report information to support strategic and operational planning and business development; compile relevant information and summarize results.

Requirements

• Bachelor's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
• 5+ years' experience using Lean and Six Sigma to drive process improvement, operational excellence and/or consulting in healthcare operations.
• 5+ years' experience managing complex projects/teams.
• 4+ years' experience in business analysis, process improvement, and consulting.
• Proficiency in Microsoft Office Suite including Excel, PowerPoint, Visio, and reporting/dashboard tools.
• U.S. Citizenship if supporting TRICARE contract.
• Preferred: Master's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
• 10+ years' experience using Lean and Six Sigma to drive process improvement initiatives.
• 10+ years' experience managing complex projects/teams.
• 8+ years' experience in business analysis, process improvement and consulting.
• Experience working in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Experience in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics