IT Operations Specialist

About the Opportunity

Healthcare is a significant industry undergoing rapid digital transformation. Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. However, these tools were not designed for regulated healthcare data, creating compliance risks and forcing teams to choose between growth and privacy. This role addresses that trade-off by supporting a privacy-first data platform that helps healthcare organizations utilize modern marketing and analytics tools without exposing protected health information. The platform sits between a company’s website or app and third-party tools, automatically detecting and controlling sensitive data before it is shared. In essence, it enables healthcare teams to move fast, safely. The organization is backed by respected names in technology, including Y Combinator and Intel Capital, and has raised significant funding to build the privacy infrastructure layer for healthcare’s digital future.

Key Responsibilities

• Execute employee onboarding and offboarding accurately, securely, and on time
• Provision, maintain, and troubleshoot company laptops and employee endpoints
• Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience
• Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work
• Support security questionnaires, audit evidence collection, and compliance-related operational processes
• Turn repeat issues into better documentation, runbooks, and lightweight process improvements

Required Qualifications

• Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role
• Experience onboarding and offboarding employees across devices, accounts, and SaaS tools
• Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene
• Experience administering common internal tools such as identity, password management, collaboration, or device management systems
• Strong troubleshooting skills across laptops, employee software, access, and account issues
• Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner
• Clear written and verbal communication skills with a strong service mindset
• Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through
• Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems
• Experience with Mac administration or supporting primarily Mac-based employee environments

Preferred Qualifications

• Experience supporting security or compliance-related operational work such as SOC 2, HITRUST, audit evidence gathering, or customer security questionnaires
• Experience working in a startup or high-growth SaaS environment
• Familiarity with tools such as Drata, Iru, Google Workspace, identity providers, or similar IT, endpoint, and compliance platforms
• Experience improving internal documentation, runbooks, or lightweight operational processes
• Experience with scripting or automation using tools or languages such as Python, JavaScript, or Go
• Familiarity with cloud platforms such as AWS, GCP, or Azure, and infrastructure tooling such as Terraform

Benefits

• Competitive pay + generous equity with a 10-year exercise window
• Half-day Fridays, every Friday
• 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
• Flexible PTO with a required 2-week minimum
• Top-tier health, dental & vision (100% covered for the employee, 80% for dependents)
• Intentional & engaging company offsites