IT Operations Specialist

About the role

We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology. Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)

Responsibilities

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.
• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.
• Manage the lifecycle of technology assets from procurement through retirement.
• Work with vendors to obtain quotes, process renewals, and manage orders.
• Maintain software subscription and renewal records.
• Participate in technology implementation and upgrade projects.
• Aid in application deployments, system enhancements, and process improvements.
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization.

Requirements

• 3+ years of IT support, IT operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills within Windows environments.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience working with ticketing systems and support workflows.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities and work independently.

Preferred

• Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes.
• Experience managing Active Directory and/or Microsoft Entra ID.
• Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience.
• Relevant Microsoft or CompTIA certifications.

Benefits

Success in this role within your first year, you will become a trusted resource for employee technical support. Independently manage onboarding and offboarding activities. Maintain accurate technology asset and licensing records. Improve IT processes and documentation.

Pay

N/A

Schedule

Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)