IT Operations Specialist

About the role

The role involves supporting the Technical Operations (TechOps) team within a real-time Fusion Center environment. Key responsibilities include documenting and improving operational workflows, identifying process inefficiencies, and partnering with cross-functional teams to strengthen the technical backbone of live operations.

Responsibilities

• Document and improve operational workflows, identify process inefficiencies, and partner with cross-functional teams to strengthen the technical backbone of live operations.
• Shadow and document live operational workflows, system interactions, and technical dependencies.
• Map technical processes and identify opportunities to improve efficiency and reliability.
• Partner with Operations, DevOps, Infrastructure, and Engineering teams to streamline workflows.
• Develop clear process documentation, standard operating procedures, and improvement recommendations.
• Communicate technical findings and recommendations to both technical and non-technical stakeholders.

Requirements

• Strong technical documentation, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced, mission-critical operations environment supporting real-time systems.
• Hands-on experience in at least two of the following: Windows workstation support, Real-time operations or command center environments, TCP/IP networking or systems administration, Web application or infrastructure troubleshooting.
• Ability to work onsite in a secure facility and successfully complete a background check.

Preferred Qualifications

• Experience working in a NOC, SOC, Operations Center, or similar 24/7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Experience collaborating with DevOps and Infrastructure teams.
• 7+ years of relevant technical experience.

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Pay

Commensurate with experience

Schedule

Full-time, ongoing contract position