IT Operations Reporting Analyst

About the role

Infosys Retail, Consumer Goods, and Logistics unit is a globally respected partner dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. We offer a dynamic environment where teams learn, adopt, and excel in technologies, fostering a vibrant community that delivers high-quality, value-enhanced solutions. As an Infrastructure Consultant 2, you will drive innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Requirements

• Hands-on experience with Reporting tools, JIRA/Horizon, Remedy ITSM.
• Experience with Reporting platforms, enterprise data repositories, operational data layers to perform data extraction, analysis, KPI reporting, governance reporting, trend analysis, and executive dashboard creation.
• Preferred skills: Data Extraction and Analysis, Data Validation & Reconciliation, Data Quality Reviews, Root Cause & Trend Analysis.
• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Skills

• Collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• Knack for conducting IT infrastructure assessment and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives.
• Ability to work with cross-functional teams.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.