IT Operations Manager – Volunteer Leadership Role

About the role

The Donovan's Venom, INC. is a non‑profit 501(c)(3) tax‑exempt organization dedicated to taking music, art, and entertainment to those who need it most. It serves impaired or deprived individuals who lack means or access to musical, visual, comedic, or alternative forms of liberation through fine art and entertainment. The IT Operations Manager (Infrastructure, Systems & Service Delivery) is a fully remote volunteer position responsible for ensuring the organization’s technology environment runs smoothly, reliably, and at scale.

Responsibilities

• IT Operations Strategy & Stability
  • Oversee daily IT operations across systems, tools, and platforms
  • Ensure stability, uptime, and reliability
• Infrastructure & Systems Management
  • Manage infrastructure, including cloud environments
  • Administer internal systems (e.g., Google Workspace)
  • Ensure systems are scalable and efficient
• IT Support & Service Delivery
  • Oversee IT support processes
  • Manage issue tracking and resolution workflows
  • Ensure timely and effective support for all teams
• Process Development & Standardization
  • Build and improve IT operations processes
  • Standardize support workflows, incident management, and system maintenance routines
  • Ensure consistency and efficiency
• Performance & Reliability
  • Monitor system performance and uptime
  • Identify and resolve performance issues
  • Ensure systems meet operational needs
• Security & Risk Coordination
  • Partner with Information Security to maintain secure configurations
  • Reduce operational risks
  • Align IT operations with security practices
• User Access & System Administration
  • Oversee user access and permissions
  • Ensure proper onboarding/offboarding system access
  • Maintain system integrity
• Cross‑Functional Collaboration
  • Partner with Engineering, Security, HR, and Operations
  • Ensure IT systems support all teams effectively
• Documentation & Knowledge Management
  • Maintain documentation for systems, processes, and troubleshooting guides
  • Ensure knowledge is accessible and standardized
• Automation & Efficiency
  • Identify opportunities to automate processes
  • Reduce manual work
  • Improve response times and efficiency
• Continuous Improvement
  • Identify operational gaps and inefficiencies
  • Implement improvements to scale operations
  • Strengthen overall IT performance

Qualifications

• 4–6 years of experience in IT operations, systems administration, technical support, or infrastructure roles
• Strong understanding of IT systems and infrastructure, as well as support and service delivery processes

Preferred Experience

• Experience with cloud platforms
• Experience with Google Workspace or similar systems
• Experience in nonprofit or mission‑driven organizations
• Experience working in remote teams

Skills

• Thinks in systems, processes, and reliability
• Proactive in identifying and solving issues
• Able to manage both operations and strategy
• Highly organized and detail‑oriented
• Thrives in