IT Operations Manager

About the role

IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity.

Responsibilities

• Lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
• Manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation.
• Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
• Blend people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth.
• Operate within IT support environments, including ticketing systems, SLA management, and escalation handling.
• Administer or work with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365.
• Manage identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Improve processes and drive operational efficiency within a support or IT environment.
• Communicate and partner effectively across teams, balancing hands-on involvement with team leadership responsibilities.
• Build documentation, playbooks, and repeatable operational processes.

Requirements

• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments.
• 1–3 years of experience managing or leading IT support teams.
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling.
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience.
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Experience improving processes and driving operational efficiency within a support or IT environment.
• Strong communication and interpersonal skills, with the ability to partner effectively across teams.
• Comfortable balancing hands-on involvement with team leadership responsibilities.
• Experience building documentation, playbooks, and repeatable operational processes.

Qualifications

• Broadly, a combination of education and experience that demonstrates the ability to lead and manage IT support operations.
• Preferred experience building or scaling IT support teams in high-growth environments.
• Preferred exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform).
• Preferred familiarity with compliance frameworks such as SOC 2 or ISO 27001.
• Preferred experience supporting hybrid or distributed workforces.
• Preferred experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs).

Skills

• Technical fluency in core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365.
• Understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Experience in improving processes and driving operational efficiency within a support or IT environment.
• Strong communication and interpersonal skills, with the ability to partner effectively across teams.
• Ability to balance hands-on involvement with team leadership responsibilities.
• Experience building documentation, playbooks, and repeatable operational processes.

Benefits

The base salary range for this role is $157,000 to $210,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

We offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave.
• Company-paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long-term disability insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Tuition Reimbursement.
• Ability to participate in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health.
• Family-Forming support provided by Carrot.
• Paid Parental Leave.
• Flexible, full-service childcare support with Kinside.
• A 401(k) with a generous employer match.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• A work culture focused on innovative disruption.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.