Director of Technology (IT Operations) – Volunteer Leadership Role

The Donovan's Venom, INC. is a non-profit 501(c)(3) tax exempt organization dedicated to taking music, art, and entertainment to those who need it the most. It serves impaired or deprived individuals lacking means or access to musical, visual, comedic, and alternative forms of liberation through fine art & entertainment.

About the role

The Director of Technology (IT Operations) ensures systems, tools, and infrastructure are stable, scalable, and built to support growth. The role leads execution of all internal technology operations, translating technology vision into functioning systems that support every team.

Responsibilities

• IT Operations Strategy & Execution: Build and execute IT operations strategy; establish standards, processes, and best practices; align systems with organizational growth.
• Infrastructure & Systems Management: Oversee core systems (Google Workspace, internal platforms); ensure systems are stable, secure, scalable; maintain uptime and performance.
• IT Service Delivery & Support: Oversee IT support across organization; ensure fast, effective resolution of issues; improve user experience with technology.
• System Administration & Access Oversight: Oversee user accounts, permissions, configurations; ensure onboarding/offboarding access handled correctly; align access with security and compliance standards.
• IT Team Leadership: Lead IT Operations team (Admins, Support, IT Ops Manager); define workflows, expectations, accountability; support recruitment and development of team members.
• Process & Workflow Optimization: Build and improve IT processes (ticketing systems, incident response, maintenance workflows); drive efficiency and scalability.
• Cross-Functional Support: Partner with HR, Operations, and Engineering teams; ensure technology supports all departments; bridge technical and non-technical teams.
• Security & Incident Management: Partner with Information Security leadership; ensure systems meet security standards; manage incidents, outages, and risks.

Qualifications

Required: 5+ years in IT operations, system administration, or infrastructure; experience managing systems and supporting users; strong understanding of IT infrastructure, system administration, IT support operations.

Preferred: Experience leading IT teams; Google Workspace administration experience; familiarity with ITSM frameworks; experience in remote or mission‑driven environments.

Benefits

• Leadership experience in a growing organization.
• Opportunity to build and scale real systems.
• Cross‑functional exposure across the entire organization.
• Direct impact on operational success.

Schedule

Commitment: 12–20 hours per week; flexible schedule; fully remote.