Director-Technology Operations

Key Responsibilities

• Develop and manage the TRR or Technology Recovery and Resiliency program for the company.
• Partner with Enterprise Resiliency to create execution plans for creating and exercising recovery plans for all Technology components eligible for recovery per Resiliency standards.
• Provide in region leadership of the Technology Operations Center function that is responsible for 24 by 7 availability management, command center operations.
• Work closely with the Service Management (ITSM) owner within TOC to manage day to day Operational outcomes.
• Work with stakeholders across Technologies on managing Availability and TRR plans, reporting of outcomes to senior leadership.

Required Qualifications

• Bachelor's degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
• 10+ years experience overall in a technology organization.
• 5-7 Years experience in Technology role, ITSM operations.

Preferred Qualifications

• Experience building and maintaining a resource network;
• Demonstrated skills in building effective business consulting relationships;
• Successful work experience in a large, corporate matrixed environment;
• ITIL Certified and managed Recovery and resiliency programs as part of a previous role.

Pay

Base Pay: $131,000 - $180,000 a year.

Schedule

Full Time, Exempt.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health, dental and life insurances

Company Culture

In-Office Collaboration: We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders.

Equal Opportunity Employer

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities.